We would like to make renting our items as simple as possible, so here are all those fine points that will help put you at ease........
We only allow for one rental event delivery per weekend. That ensures that we can focus all or our undivided attention on each and every event as if it was special, because it is!! We recommend you reserve your items early so you don't miss out!
How do I reserve an item I love?
Once you have selected the pieces you want, we will set those aside for you with a signed contract and a non-refundable deposit of 50% of the total Rental Price of items. The remaining balance is due 30 days prior to pick-up/delivery date.
Can I change my items after I already signed a contract? Yes! Here's the scoop...
How long can I keep it?
What if I need to cancel?
We understand that things happen and you may need to cancel your rental contract. You may cancel at any time and we will refund everything except the non-refundable deposit.
Do you deliver or can I just pick it up?
Will you place it where I want it?
Would you come and make it all look pretty?
Renting China & Linens
China & Tabletop items will be packed in a crate for you, clean and ready to use. Please take extra care when handling these items, as they very fragile and cannot be put in any type of commercial dishwasher or microwave. When finished, please carefully scrape and rinse them before re-packing them in the same containers they arrived in, using the same packing materials. Should you fail to scrape and rinse as requested, an additional cleaning fee will be charged at $1 per item.
Linens, Fabric & Swags: Please return items packed in the same manner as when you receive them, Be careful with candle wax, ink, crepe paper, or any items that can permanently stain or damage fabric. to avoid any additional cleaning fees. Do not place and wet or damp items in any bag to avoid causing mildew damage, or you will be charged for their replacement. If items are received soiled, or full of leaves, twigs, etc., an additional cleaning fee will be charged at 50% of the rental fee.
OOOOPS!!!! What if an item gets broken or damaged?
We understand that accidents happen, For that reason we offer an optional damage waiver available for a small non-refundable fee of 10% of the rental cost of your items (before any discounts, taxes, etc.). This will cover any damages caused by normal wear and tear, or accidental breakage. Or, if you would rather, you may pay a damage deposit equal to 100% of the rental cost of your items. Deposit is 100% refundable upon return of all items in the same condition, which they were released to client. This deposit would only be used if pieces are returned damaged, broken, ruined, stained, soiled or missing. Deposit refunds will be returned within 14 days. MVR charges a replacement fee for each damaged item, or a repair fee to be determined based on actual damages and cost of repairs by MVR, whether performed by us or someone else, We request you return all broken or damaged items, or you will be charged at 10x their original rental cost..
Please remember: Our items are vintage, thats what makes them so desirable. That also means most of our items are old and have been in use for generations and because of that, some may have a few minor defects such as chipping, discoloring, fading & crackling that happens when items are used. Our items are not new and will not arrive in “like-new" condition. We will note minor imperfections before renting so you will not have to worry about being charged a damage fee for these items, as long as they are return in like condition.
How do I reserve an item I love?
Once you have selected the pieces you want, we will set those aside for you with a signed contract and a non-refundable deposit of 50% of the total Rental Price of items. The remaining balance is due 30 days prior to pick-up/delivery date.
Can I change my items after I already signed a contract? Yes! Here's the scoop...
- 30+ days prior to your event is no charge.
- 29 days or less before your event $35 per occasion.
- At the 7 day mark, everything is FINAL. No substitutions or deletions are allowed. You may, however, add items if you would like.
How long can I keep it?
- Most items are available on either an hourly (2 hour minimum) or event basis.
- Our rental items can be kept out 4 days per event.
- Hourly rentals are available for most items and are perfect for photo shoots or proposals!
What if I need to cancel?
We understand that things happen and you may need to cancel your rental contract. You may cancel at any time and we will refund everything except the non-refundable deposit.
Do you deliver or can I just pick it up?
- With the exception of a few Select items (see below), you are welcome to pick up your items as long as upholstered items are in an enclosed area of your vehicle, and china and fragile items are in the cab of your vehicle to keep soiling and breakage to a minimum.
- We do offer delivery! Delivery fees start at $50 and will vary depending on the size of your order and your location.
- $150 rental amount required for delivery.
Will you place it where I want it?
- We know you may have so much on your plate, so, we offer installation services. We will place items where you want them prior to your event, and then return and pack it all back up and take it away. Our fee is $50 per hour for this service.
Would you come and make it all look pretty?
- Yes we can! We offer styling services for an additional fee of $50 per hour per stylist, with a 30 minute minimum.
Renting China & Linens
China & Tabletop items will be packed in a crate for you, clean and ready to use. Please take extra care when handling these items, as they very fragile and cannot be put in any type of commercial dishwasher or microwave. When finished, please carefully scrape and rinse them before re-packing them in the same containers they arrived in, using the same packing materials. Should you fail to scrape and rinse as requested, an additional cleaning fee will be charged at $1 per item.
Linens, Fabric & Swags: Please return items packed in the same manner as when you receive them, Be careful with candle wax, ink, crepe paper, or any items that can permanently stain or damage fabric. to avoid any additional cleaning fees. Do not place and wet or damp items in any bag to avoid causing mildew damage, or you will be charged for their replacement. If items are received soiled, or full of leaves, twigs, etc., an additional cleaning fee will be charged at 50% of the rental fee.
OOOOPS!!!! What if an item gets broken or damaged?
We understand that accidents happen, For that reason we offer an optional damage waiver available for a small non-refundable fee of 10% of the rental cost of your items (before any discounts, taxes, etc.). This will cover any damages caused by normal wear and tear, or accidental breakage. Or, if you would rather, you may pay a damage deposit equal to 100% of the rental cost of your items. Deposit is 100% refundable upon return of all items in the same condition, which they were released to client. This deposit would only be used if pieces are returned damaged, broken, ruined, stained, soiled or missing. Deposit refunds will be returned within 14 days. MVR charges a replacement fee for each damaged item, or a repair fee to be determined based on actual damages and cost of repairs by MVR, whether performed by us or someone else, We request you return all broken or damaged items, or you will be charged at 10x their original rental cost..
Please remember: Our items are vintage, thats what makes them so desirable. That also means most of our items are old and have been in use for generations and because of that, some may have a few minor defects such as chipping, discoloring, fading & crackling that happens when items are used. Our items are not new and will not arrive in “like-new" condition. We will note minor imperfections before renting so you will not have to worry about being charged a damage fee for these items, as long as they are return in like condition.